Dear Valued Customers,

We hope this message finds you well. At Dilmah, we are dedicated to delivering the finest teas and exceptional service to enhance your tea experience. To maintain and improve our standards, we are constantly evolving our processes and systems. As part of this ongoing effort, we are undergoing a significant transition that will temporarily affect our Point of Sale Materials (POSM) availability on our webshop.

What is POSM?

Point of Sale Materials (POSM) refers to the range of marketing and promotional materials that we offer to support your tea business. These materials include items such as display stands, branded signage, tea accessories, and other tools designed to enhance the presentation and promotion of Dilmah teas at your point of sale. POSM plays a crucial role in helping you create an engaging tea experience for your customers.

What to Expect During This Period

• Limited Availability: While our POSM section will be temporarily unavailable on the webshop, all other products, including our wide range of teas, will continue to be available without interruption.
• Support and Updates: Our customer service team is here to assist you with any queries or concerns during this period. We will keep you informed of any updates and let you know as soon as the POSM becomes available again.

We Appreciate Your Patience

We understand that the temporary unavailability of POSM may be an inconvenience, and we sincerely apologize for any disruption this may cause.

Thank you for your understanding and continued support. We are committed to ensuring that your experience with Dilmah remains as seamless and enjoyable as possible.

Warm regards,

The Dilmah Team