At Dilmah, we understand the importance of receiving your food items in a timely and safe manner. That's why we have a dedicated shipping department that works to ensure that your products are delivered in the best condition.
We ship from our warehouse in the Netherlands.
In the event that your package is lost or damaged in transit, please contact us within 10 days. We will work with you to either resend the product or issue a refund.
Please note that we do not ship on weekends or holidays. Also, the UK, Ireland and some remote areas may require additional transit time.
We are committed to providing our customers with the best shipping experience possible. If you have any questions or concerns, please do not hesitate to contact us.
We deliver to almost every country in Europe. Do you have questions about our shipping territory, do not hesitate to test it at our check-out page or to ask us through dilmah@vanillaventure.nl
Please keep in mind that custom duties and taxes may be imposed by your local government and cannot be predicted at the time of checkout. These custom duties and taxes are the responsibility of the receiver and are made payable to the local government.
You have the right to withdraw from the contract within a period of 14 days ( The right of withdrawal means that you always have the right to revoke the purchase agreement, without giving reasons, within this period (or cancel the purchase). The withdrawal period starts from the day the order is delivered.
If you'd like to return your order, please visit our contact page and fill in the contact form using the order number. We will send you the necessary information for return shipment as soon as possible. Within 5 working days you will receive a substantive response.
You can pay with Visa, Mastercard, Ideal, Apple Pay, Bancontant and Google Pay. You can make a selection during the checkout processe.
Do you prefer to pay by invoice? Please contact us.
3D Secure Checkout
PCI-Compliant Servers
Payment Data Encryption
