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Algemene voorwaarden

Shipping costs

By default, shipping within the Netherlands is free on orders above €35. Shipping costs for orders below this amount are €3.95. 

Shipping to België and Germany  is free on orders above €50. Shipping costs for orders below this amount are €5.95. 

Shipping to Luxembourg is free on orders above €60. The shipping cost for orders below this amount is €9.95. 

Delivery

We will ship your order within 1 business day. In the Netherlands and Belgium this means that your package will normally arrive at your home within 2 days.

We work together with different carriers. For the Netherlands, our packages are shipped with DHL. Once your package is registered with them you will receive a track and trace code so you can follow your order.

Returns

You have the right to withdraw from the contract within a period of 14 days ( The right of withdrawal means that you always have the right to revoke the purchase agreement, without giving reasons, within this period (or cancel the purchase). The withdrawal period starts from the day the order is delivered.

If you'd like to return your order, please visit our contact page and fill in the contact form using the order number. We will send you the necessary information for return shipment as soon as possible. Within 5 working days you will receive a substantive response.

Payment

You can pay with Visa, Mastercard, Ideal, Apple Pay, Bancontant and Google Pay. You can make a selection during the checkout processe.

Do you prefer to pay by invoice? Please contact us.

Privacy declaration

Privacy statement Dilmah Benelux BV

Privacy-sensitive data or personal data is processed via our webshop. Dilmah Benelux BV considers careful handling of personal data of great importance. Personal data is therefore carefully processed and secured by us.

In our processing, we comply with the requirements of privacy legislation. This means, among other things, that:

    • we clearly state the purposes for which we process personal data. We do this via this privacy statement;
    • we limit our collection of personal data to only the personal data necessary for legitimate purposes;
    • we first ask you for explicit permission to process your personal data in cases where your permission is required;
    • we take appropriate security measures to protect your personal data and also require the same from parties that process personal data on our behalf;
  • we respect your right to provide your data for inspection, correction or deletion at your request.

Dilmah Benelux BV is responsible for data processing. In this privacy statement we explain which personal data we collect and use and for what purpose. We recommend that you read them carefully.

Use of personal data

When using our web store, we obtain certain information from you. That can be personal data. We only store and use the personal data that are provided directly by you, in the context of the service you have requested, or of which it is clear that they are provided to us for processing. We use a secure SSL connection to protect your data as best as possible.

We use the following data for the purposes stated in this privacy statement:

    • Name and address details 
    • phone number 
    • Billing address 
    • E-mail address 
    • Payment details 
  • IP address 

You have the right to inspect, correct and/or delete the personal data provided, in that case please contact us via info@dilmahtea.nl .

Certain parts of our web store require you to register first. After registration, we will save the personal data you have provided via the username you have chosen. We store this information so that you do not have to re-enter it every time and so that we can contact you in the context of the execution of the agreement.

We will not provide the data linked to your username to third parties, unless this is necessary in the context of the execution of the agreement that you conclude with us or if this is required by law. In case of suspected fraud or abuse of our web shop, we can hand over personal data to the competent authorities. 

Handling order

When you place an order with us, we use your personal data to process it. If necessary for proper handling, we may also provide your personal data to third parties. You can read more about this later in this privacy statement. 

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In addition to the information on our website, we can also inform you about our new products and services:

  • by email

Contact form and newsletter

Through our webshop we offer the possibility to ask questions by means of a contact form, where you are asked to fill in various details to handle your question. You choose which data you provide. The data you send us will be kept for as long as the nature of the form or the content of your e-mail require for the complete answering and processing thereof.

We offer a newsletter with which we want to inform interested parties about our products and/or services. Every newsletter contains a link with which you can unsubscribe. Your e-mail address will only be added to the list of subscribers with your explicit permission.

Publication

We do not publish your customer data. 

Provision to third parties

We can pass on your data to our partners.

Social media buttons are included in our webshop. With this, the administrators of these services collect your personal data.

Cookies

Cookies are used on our web store. Cookies are also placed via third parties engaged by us.

When you visit our web store for the first time, a notice is displayed in which we explain why we use cookies. We regard your further use of our web shop as consent to this use of cookies.

You are free to disable cookies through your browser. Keep in mind that it is possible that our website will no longer work optimally.

We have made agreements with third parties that place cookies about the use of cookies and applications. However, we do not have full control over what the providers of these applications themselves do with the cookies when they read them. For more information about these applications and how they deal with cookies, please see the privacy statements of these parties (note: these can change regularly).

Google Analytics

We use Google Analytics to keep track of how visitors use our web store. We have not concluded a processor agreement with Google. Furthermore, we allow Google to use the obtained Analytics information for other Google services, finally we do not anonymize the IP addresses.

Security

We take security measures to limit misuse of and unauthorized access to personal data. In particular, we take the following measures:

    • Access to personal data is protected with a username and password
  • We use secure connections (Secure Sockets Layer or SSL) that protect all information between you and our website when you enter personal data 

Retention periods

The personal data described above will be kept for as long as necessary to process your orders, including warranty. After that, we store data for a maximum of one year for the statistical purposes described. The data will then be deleted, unless there is a legal obligation that requires longer retention (such as the seven-year fiscal retention obligation for payment data).

Third Party Websites

This privacy statement does not apply to websites of third parties that are connected to our webshop by means of links. We cannot guarantee that these third parties will handle your personal data in a reliable or secure manner. We recommend that you read the privacy statement of these websites before using these websites. 

Changes to this privacy statement

We reserve the right to make changes to this privacy statement. It is recommended that you consult this privacy statement regularly so that you are aware of these changes.

View and change your data

For questions about our privacy policy or questions about access to and changes to (or deletion of) your personal data, you can contact us at any time using the details below.

You can also send us a request to view, change or delete this data. You can also submit a request to request a data export for data that we use with your permission, or indicate with reasons that you want us to limit the processing of personal data.

In order to prevent misuse, we may ask you to identify yourself adequately. When it comes to accessing personal data linked to a cookie, you must send a copy of the cookie in question. You can find these in the settings of your browser. If the data is incorrect, you can request us to change the data or have it removed. In that case, please contact us via  info@dilmahtea.nl .

Authority for Personal Data

Of course we are happy to help you if you have complaints about the processing of your personal data. Under the privacy legislation, you also have the right to file a complaint with the Dutch Data Protection Authority against these processing of personal data. You can contact the Dutch Data Protection Authority for this.

Contact details

Dilmah Benelux BV
PO Box 75775
1070AT Amsterdam
The Netherlands
info@dilmahtea.nl 
+31 85 1309242

Beschikbaarheid

Nederlands